How a financial institution strengthened its identity management with Netdata
Having the best technology doesn't guarantee security without the right support.
In this case study, we reveal the challenges faced by a leading Latin American financial institution due to persistent password rotation failures in its on-premise platform.
The solution? A radical shift in their operational support model.
What will you learn in this case study?
Crisis reaction: How an immediate, consultative approach stabilized the platform in record time.
Productivity recovery: The technical strategy used to resolve persistent failures and automate credential rotation.
From transactional to strategic support: Why the client decided to evolve to a comprehensive support contract, ensuring business continuity across its subsidiaries.
Client testimonial
"The Netdata team didn't just resolve critical incidents quickly; they provided proactive, consultative support with a high level of expertise in the platform. Thanks to them, we regained confidence in our access management ecosystem..."
- Security Director of the financial institution.